Privacy Policy

Privacy Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

The English version of legal agreements and policies is considered as the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Any translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.

 

Last Revised: 2021-10-12 11:29:45

1. INTRODUCTION

Hostinger International Ltd. a Cyprus private limited company, legal address, 61 Lordou Vironos st. 6023 Larnaca, the Republic of Cyprus ("Hostinger"), provides you web-hosting, domain name registration, and related products and service.

Hostinger seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Hostinger customers and subscribers ("Subscribers") (collectively, “You”, or "Users").

At Hostinger, the privacy and security of our Users is of paramount importance. Hostinger is committed to protecting the data you share with us.

When this Policy mentions "Hostinger", "we," "us", or "our", it refers to Hostinger that is responsible for protection of your personal information in line with this Privacy Policy ("Data Controller").

This Privacy Policy ("Policy") explains how Hostinger processes information that can be used to directly or indirectly identify an individual ("Personal Data") collected on our Site, our services (“Service”), forums and our mobile applications ("Platform").

All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, designed by the U.S. Department of Commerce and the European Commission and Swiss Administration.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at

2. GENERAL PRINCIPLES. CONFIDENTIALITY

Hostinger shall process all Personal Data adhering to the general data processing principles:

  • lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
  • collect and process Personal Data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
  • ensure that Personal Data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
  • ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
  • ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
  • process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).

All and any information stored on Hostinger's Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. INFORMATION WE COLLECT

3.1. Information You provide to us.

Information that is necessary for the use of the Hostinger Platform

We ask for and collect the following personal information about you when you use the Hostinger Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your Hostinger Account.

  • Account Signup Information. When you sign up to Hostinger, we require you to provide minimum information - email address and password. In some particular cases we ask you to provide more information - such as your first and last name, identity verification, contact details. Such information is required when you are applying for a registration of domain name and indicated as the WHOIS information.
  • Login information. We collect Login scope and Email scope from Google, please see  and email from Facebook.
  • Identity Verification. To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers ("ICANN") before the registration of the new domain name, Hostinger may collect identity verification information (such as images of your passport, national ID card, valid driving license or other documents as required or permitted by applicable laws).
  • Payment Information. To order and use features of the Hostinger Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store credit card information (we receive information about the payment status and store only last 4 credit card digits).
  • Communications, Chats, Messaging. When you communicate with Hostinger (using general inquiries window), we collect information about your communication and any information you choose to provide or disclose. In order to respond to your request, we may access information provided in your Hostinger Account, purchase history, etc.
  • Job applicants' information. We also collect information that you provided to us by applying to any of the open career positions published at , by e-mail or otherwise. For more details see Section 5 below.
  • Visitors and users of our User’s websites or services. We may also collect information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Hostinger Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Hostinger Platform. We advise against posting any information you don’t wish to make public on the Hostinger Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

Hostinger processes information you provide to us on the legal basis of:

  • Your consent, expressed when voluntarily submitting and filling your Personal Data details in sign-up forms, by e-mail, request or inquiries window, etc.; and
  • Conclusion and performance of contractual arrangements and obligations between Hostinger and the User;
  • Pursuance of legitimate interests of Hostinger, as Data Controller and manager of Hostinger platform;
  • Compliance with a legal obligation to which Hostinger is subject, including, but not limited to, ICANN rules: .

Disclaimer

Please always take care and observe at least the following minimum requirements for the protection of your personal information:

  • please omit using your name, address, telephone number, e-mail, personal identification number, date of birth, bank Account number, card number, other special (sensitive) data, etc. in the subject of the request or file name;
  • please omit using your personal code, payment card number, and other financial information and details, health, family member details, or other specific (sensitive) data, in the texts of requests, e-mails or similar communication to us, and
  • please make sure that the remaining personal data is only indicated to the extent necessary for the purposes for which the letter, request or inquiry is sent.

Right to delete your data

You may at any time access and edit, update or delete your contact details by logging into your Hostinger's platform Account.

Please note that you will only be able to delete your email during de-activation of your Hostinger Account. To deactivate your Account, please send your request to , and you will be provided with further guidance.

3.2. Information We Collect when You use the Platform

When you use the Hostinger Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Hostinger Platform.

Automatic collection of data

  • Log data and Device information. We automatically collect log data and device information when you access and use the Hostinger Platform, even if you have not created an Hostinger Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data.
  • Tracking technologies and Cookies. We use cookies, beacons, tags, scripts and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about device's operating system, phone model, device ID and customer number. For more detail information on the use of these technologies, see our
  • Usage information. We use a tool called "Google Analytics" to collect information about your interactions with the Hostinger Platform (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Hostinger Platform. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit .
  • Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access Hostinger platform using your device.

Hostinger processes this information on the legal basis of:

  • Your consent;
  • Conclusion and performance of contractual arrangements and obligations between Hostinger and the User;
  • Pursuance of legitimate interests of Hostinger, as Data Controller and manager of Hostinger platform.

4. HOW WE USE YOUR DATA?

We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Hostinger Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

  • To Identify. Personal identification information is collected and processed for the purposes of User identification as well use of services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any  (including changes to this Policy) as well as other important information.
  • To Create and Maintain Trusted Environment. We verify or authenticate information or identifications provided by you (such as ID number, email or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
  • To Create Aggregated Statistical Data, to Carry out Market Research and Analysis necessary for running out our business, to improve our services we use aggregated and/or inferred non-personal information enabling us to evaluate our customers’ needs, sales and other trends of our activities.
  • To Stay Connected. We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK's/OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.
  • To Customize Marketing. To provide more customized offers to our Users, we may conduct data analysis based on information you provide to us, your interactions with the Hostinger Platform and its Users.
  • To Send Service and Billing Messages. Hostinger may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our Services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a Hostinger User (which can be done by deactivating your Account).
  • To Register Domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The domain name registration information you provide is stored by Hostinger and is made available to the public through WHOIS searches. Hostinger may deposit your domain name registration information with a third-party escrow provider to comply with ICANN requirements. At times, Users may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or e-mail communications do not come from Hostinger and Hostinger is not responsible for the use of WHOIS information by third parties. Hostinger acts only on the basis of ICANN rules and requirements. For more information see:
  • To contact you. In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.
  • To get feedback. We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We might use an external company, to collect your feedback which means that we will share your name, email address and reference number for this purpose.
  • To provide, operate and improve the Services.
  • To enhance data security and to prevent fraud.
  • To comply with applicable laws and regulations.

5. JOB APPLICATIONS

Hostinger welcomes all qualified Applicants to apply to any of the open positions published at , by sending us their contact details and CV ("Applicants Information") via the relevant Position Application Form on our Website, or through any other means provided by us.

We understand that privacy and discreteness are crucial to our Applicants and are committed to keep Applicants Information private and use it solely for Hostinger's internal and group companies’ recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

Hostinger may retain Applicants Information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to re-consider Applicants for other positions and opportunities at Hostinger; we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at Hostinger.

If you previously submitted your Applicants Information to Hostinger, but now wish to access it, update it or have it deleted from our systems, please contact us at  .

 

6. INFORMATION PERTAINING TO VISITORS AND USERS OF OUR USER’S WEBSITES OR SERVICES 

We may collect, store and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Hostinger. For such purposes, within the meaning of the GDPR, Hostinger may in certain limited cases, as specified in the Terms of Service, be considered as a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites, shall be considered as the “data controllers” of such information, and shall be solely, completely and fully responsible and liable for complying with all laws and regulations that may apply to the collection and control thereof, including all privacy and data protection laws of all relevant jurisdictions.

User shall be solely, completely and fully responsible for the security, integrity and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.

Hostinger has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users, and would like to make any requests regarding your personal data, please contact such User(s) directly.

For more information about data processing arrangement between us and our Users, please see our Terms of Service. 

7. DIRECT MARKETING

When creating an Account at our Platform, you are free to opt-out from receiving various offers directly to your e-mail, phone or in your Account. We use provided contact details and your preferences for direct marketing by sending various offers or newsletters.

These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below.

Right to object

If a User wishes to change their preferences for direct marketing, they may exercise such option at any time they wish by following the instructions to unsubscribe in the received email.

You are free to opt out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our e-mail with the newsletters.

You may at any time refuse to receive information from us by sending an email to , or by visiting and adjusting your personal account settings. 

8. OTHER USES OF YOUR PERSONAL DATA

  • Developing Platform. We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth.
  • Customer Support. We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and issues (e.g., bugs).
  • Aggregate Insights. We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.
  • Security and Investigations. We use data for security, fraud prevention and investigations. We use your data (including your communications) if we think it's necessary for security purposes or to investigate possible fraud or other violations of our Terms of User or this Policy and/or attempts to harm our Users.

9. SOURCES OF PERSONAL DATA

We collect and receive your Personal data from yourself (including your device) as well as from the following sources:

  • Social network operators (such as Facebook, Google, etc.);
  • Third-party service providers, suppliers and our partners;
  • Other legal sources.

10. RETENTION AND DELETION

We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted.

If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Hostinger Account.

After de-activation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:

  • profile with de-personalised information (we will change your email into  erase you name, surname and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your Hostinger Account):

  • as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If Hostinger suspends your Hostinger Account for safety reasons, we may retain certain information from that Hostinger Account to prevent that User from opening a new Hostinger Account in the future;
  • the extent necessary to comply with our legal obligations. Hostinger may keep some of your information for tax, legal reporting and auditing obligations;
  • forum posts or other publicly visible information may continue to be publicly available on the Hostinger Platform, even after your Hostinger Account is deactivated. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers;
  • to resolve disputes;
  • to enforce our agreements and/or pursue or protect our legitimate interests;
  • as we protect Hostinger Platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
  • domain name registration data - at the moment of writing this Policy, in order to register domain, we are requested to provide personal information about the owner of domain; this information is shown in WHOIS directory and is public. For more information, please visit

11. DATA TRANSFERS AND USE OF THIRD-PARTY SERVICES

While collecting and processing your Personal Data, we may perform data transfers to various third parties.

11.1. With your consent

We will share your Personal Data with companies, organizations or individuals outside our group of companies when we have your consent to do so.

11.2. Where do we process your personal data?

  • Users' Personal Information may be maintained, processed and stored by Hostinger and our authorized affiliates and service providers in the United Kingdom, Netherlands, Lithuania or Cyprus, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).
  • Job Applicants Information will be maintained, processed and stored in Lithuania, in the applied position's location(s), and as necessary, in secured cloud storage provided by our Third-Party Services.
  • Hostinger International Ltd is based in Cyprus, which is a member of EU and offers an adequate level of protection for the Personal Information of EU Member State residents.
  • Hostinger affiliates and service providers (such as third-party data centres, servers, website design, administration services, online traffic and website analysis, statistics, direct marketing services, mailers, messengers, etc.), that store or process your personal data as well as personal data of your users on Hostinger's behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction (see below).
  • Domain name registration data and identification data is shared with third parties in accordance with ICANN rules. For more information see

We may share non-personally identifiable information publicly as well as with our partners - publishers, advertisers. For example, we may share information publicly to show trends about the general use of our platform.

If we are involved in a merger, reorganization, acquisition or sale, we will continue to ensure the confidentiality of any Personal Data and give all affected Users appropriate notices.

Some of our servers are located outside EU or European Economic Area (EEA), such as US, Brazil, Singapore, Indonesia, therefore, depending on your choice or the Services, your personal data as well as personal data of your users might be transferred to processors, sub-processors or other data recipients established in such third countries (i.e., data centers and servers, located outside EU or EEA, please see more ).  We will ensure that the said personal data will be transferred only if there is a sufficient basis for this under the GDPR and other applicable legal acts.

EU-U.S. Privacy Shield. When providing hosting and other services, your personal data as well as personal data of your users might be transferred to data recipients established in third countries and participating in the EU-U.S. Privacy Shield Framework.

Standard contractual clauses for data transfers outside the EU or EEA. Your personal data as well as personal data of your users might be transferred to processors, sub-processors or other data recipients established in third countries (i.e., data centers and servers, located outside EU or EEA, please see more ). For such transfers to be compatible with the requirements of GDPR, we have concluded with the data processors and/or sub-processor relevant agreements on such data transfers outside EU or EEA, which comply with the European Commission approved standard contractual clauses for data transfers from data controllers in the EU to data processors and/or controllers established outside the EU or European Economic Area (EEA). For more see: .  For the said purposes and to the extent relevant we have deemed that the said agreements were concluded on your behalf and under your instructions, as the case may be, all in line with Art. 46 of GDPR.

Other grounds for data transfers outside the EU or European Economic Area (EEA). Your personal data as well as personal data of your users might be transferred to data recipients established in third countries on other legal grounds compatible with the requirements of GDPR (Art. 45-49).

Transfer, disclosure of data to competent authorities.  In certain situations, Hostinger may be asked to disclose personal data in response to lawful requests by public authorities, other competent authorities, including when it is required to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.

11.3. Data Localisation Obligations

If you reside in a jurisdiction that imposes "data localisation" or "data residency" obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries, if we are legally obligated to do so.

You acknowledge that while doing so, we may continue to collect, store and use your Personal Information elsewhere.

11.4. Targeting, advertising

We also use Facebook, Google, as well as other advertising and marketing tools. You should carefully read the privacy policy of these service providers. More information on the targeted advertising, as well as your opt-out rights and other rights, you will find on the respective websites of these service providers 

11.5. Social Media Features

Our Services include certain Social Media features and widgets, single sign on features, such as the "Facebook Connect" or "Google Sign-in", the "Facebook Like" button, the "Share this" button or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties' Social Media Features are governed by their respective policies.

11.6. Our Legal Obligation to Use or Disclose Personal Data

We will reveal your Personal Data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as the cases, where we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Services, including investigation of potential violations, detect, prevent or otherwise address fraud, security or technical issues.

11.7. Other

We may share your personal data in manners other than as described above, pursuant to your explicit consent, or if we are legally obligated to do so. 

 

12. SECURITY

Hostinger has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.

Regardless of the measures and efforts taken by Hostinger, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Hostinger or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are welcome to contact us at .

13. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:

  • the right to access the information we process about you;
  • the right to rectify incorrect/inaccurate information about you;
  • the right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the EU General Data Protection Regulation);
  • the right to erase any data concerning you. Users may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;
  • the right to the restriction of data processing. Users, for legitimate purposes, may obtain restriction of data processing from the controller;
  • the right to object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: .

When you object to processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

14. ACCEPTANCE OF THIS POLICY

We assume that all Users of Hostinger Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 17. Continued use of Hostinger's website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of Hostinger's Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

15. CONTACTS

For all your requests or comments concerned with this Privacy Policy, please contact: .

16. APPLICATION OF POLICY

Our Policy applies to all of the services offered by us and our affiliates, including HOSTINGER, UAB, private limited liability company, organized under the laws of the Republic of Lithuania, code 302710386, legal address at Jonavos g. 60C, LT-44192 Kaunas, the Republic of Lithuania, but excludes services that have separate privacy policies that do not incorporate this Policy.

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our services.

17. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

18. FURTHER INFORMATION

If you have any further questions regarding the data Hostinger collects, or how we use it, then please feel free to contact Data Protection Officer at the details as indicated above hereof.

Got questions? Well, we've got answers.

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How Do I Cancel My Account?

We're sorry to see you go. ... If there is anything we can do to keep you as a customer, please let us know. ... Please don't feel like you have to cancel your account. ... Contact us via ... so we... Read More

Why was my card declined?

Unfortunately, ... may not always know when the payment processing company declines a transaction on behalf of your bank or card issuer. ... We've gathered several common reasons as to why your car... Read More

Customer Portal - Billing History

The Billing History page allows you to print and review all invoices for the lifetime of your account. ... Are you looking for a guide in changing your account password, security PIN, and adding yo... Read More

How to Change Billing Cycles, I Want to Pay in Advance

... allows you to either make unscheduled advanced payments on your account or change your billing cycle, so your regular automatic billing payments can use your preferred billing term. ... This ar... Read More

Customer Portal - Contact Support

The Contact Support page is where you can directly contact support for your services. ... Log in to your Customer Portal . ... If you cannot remember your password, click on the Forgot Password lin... Read More

Why is My Web Site Suspended?

There are several reasons why your website could become suspended; it can range from malware on your website to policy violations. ... However, the most common reason for the suspension is non-paym... Read More

Invoicing and Automatic Billing

To check your ... account's Billing section, you will need to log in to your Customer Portal . ... Among the benefits this new policy gives are more extended time frames for payment for our custome... Read More

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Domains

How to Troubleshoot Common Database Errors

This article discusses some of the common errors you may encounter when working with databases in phpMyAdmin. ... For instructions on accessing phpMyAdmin, please visit this article: How To Access ... Read More

Whitelist Your IP in cPanel for Remote MySQL Access

This article will teach you how to whitelist your IP to allow remote MySQL connections for Shared, Reseller, VPS/cPanel, and Linux Dedicated Servers. ... Allowing remote MySQL connections is often ... Read More

How to Remotely Connect to the MySQL Database

Allowing remote MySQL connections is often done to enable a program on your personal computer to access a database on the server. ... If you remotely connect from your home computer, you need a MyS... Read More

How to Import Your MySQL Database

There are multiple ways by which you can import the contents of a MySQL database. ... This article will cover two methods done directly within the tools on our servers. ... How to Import Databases ... Read More

How to Connect to the MySQL Database

For the MySQL database to work as intended, you will need a script calling or querying the database for the information it stores. ... You must connect your script to the database with a configurat... Read More

Optimizing MySQL Database Using phpMyAdmin

In phpMyAdmin, Optimize Table should be used if you have deleted a large part of a table or made many changes to a table with variable-length rows, such as VARCHAR, TEXT, BLOB, or VARBINARY columns. Read More

How to Copy a Database in phpMyAdmin

This tutorial will demonstrate how to copy or duplicate a database in phpMyAdmin. ... Begin by accessing phpMyAdmin via cPanel or Plesk. ... Here are the steps outlined in the video guide above. ..... Read More

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Email

WordPress - SEO Plugins

One of the most important aspects of marketing your website is effective SEO management. ... There is a WordPress plugin for everything, and SEO is not the exception. ... Below we've compiled some ... Read More

What is a Favicon?

The favicon , short for "favorite icon," is a tiny logo used in your browser's bookmarks and tabs. ... Favicons also appear in the browsing history section of Google Chrome, making it easier for yo... Read More

Website Builder - Password Protection

... Website Builder's Password Protection feature will allow you to set up a protected page so that only people with the password will be able to view the page. ... To add a password to a page: ...... Read More

Host Click Website Builder Tutorials

The following articles will explain how to add features such as shopping cart or password protection to your site. ... Host Click Website Builder which is available with Business Plan can be also po... Read More

How to Install a WordPress Theme

WordPress allows the use of custom themes for a blog. ... There are a couple of options for obtaining custom themes to use on your WordPress site: ... Option 1: Search and install a theme via the W... Read More

Links on WordPress All Redirect Back to Home Page

Are the links or webpages on your WordPress site redirecting to the home page instead of showing the page requested? ... If that is the case, you'll need to check a few things on your end. ... So, ... Read More

WordPress 5.0

WordPress is a robust content management program that is used to create websites. ... There are updates to maintain and improve the functionality as with any program. ... On December 6, 2018, WordP... Read More

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Files

How to Change DNS Records

DNS records are essential in connecting your domain to your hosting server and getting your emails up, and your website live for the world to see. ... There are many types of DNS records, and each ... Read More

DNS Glue

Step 3 of 3 of setting up private name servers . ... Make Sure Your SOA and NS Records Are Correct ... This article is all about fixing your glue, by which we mean checking the SOA and NS records i... Read More

Setting Private Name Servers as Default to All Accounts in WHM

The following instructions will only set the nameserver entries in the DNS zones. ... Your customers must still update their nameservers with their registrar. ... Read more in the following related... Read More

What is DNS?

Are you starting out on your journey to hosting a website and looking for support articles to better understand how DNS records work and how you can manage them yourself within your control panel? Read More

GoDaddy Private Name Servers

This article will assist you with making the changes detailed in step one of the following article series for domains registered at GoDaddy: ... It is recommended that you familiarize yourself with... Read More

Cloudflare CDN Overview

Cloudflare improves the speed and responsiveness of websites globally by caching frequently requested files and web pages to optimize page load time and reduce latency. ... In this article, we will... Read More

How to Set Up Your MX (Mail Exchange) Record

The Mail Exchange record or MX record specifies the mail server responsible for sending and receiving your emails. ... They basically tell your host where to deliver your emails. ... Depending on y... Read More

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How to Start a Photography Blog on WordPress

You have a vision. You have a camera, the perfect medium for expressing it. You have a knack for taking the right picture at the right time. You have everything a great photographer could need. So why does it feel like something’s missing?

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5 Awesome eCommerce Product Pages to Inspire Your Own

Product pages aren’t just any ol’ page you put on your website. You can’t expect shoppers to buy your products with a simple description and a blurry image.

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How to Build a Consulting Website in WordPress

Companies—especially startups—often hire talented individuals on a contract basis to help inform on the most effective business processes, how to use specific software programs, and the best strategies to quickly scale a business.

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How to Find & Fix Your 404 Pages

When your users land on a 404 page, it can cause frustration. It makes your visitors more likely to leave your website, and high bounce rates can hurt you when it comes to SEO (search engine optimization). And if you have too many links that lead to 404 pages, it makes it look like you don’t take your business website seriously and aren’t worthy of trust.

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